FAQ
Getting Started
Q: What size unit do I need?
A: It depends on what you're storing. As a rough guide: a 5x5 unit fits the contents of a small closet, a 5x8 fits a studio apartment, a 8x10 fits a one-bedroom apartment, and a 8x20 fits a house with a garage. Our team can help you pick the right size when you visit or call.
Q: How do I reserve a unit?
A: You can reserve online or over the phone.. Reservations are free and don't require a deposit.
Q: Do I need to sign a long-term contract?
A: No. We offer month-to-month leases with no long-term commitment. You can move out anytime.
Q: What do I need to rent a unit?
A: A valid government-issued photo ID and a form of payment. No credit check is required.
Pricing & Payment
Q: How much does a storage unit cost?
A: Pricing varies by unit size, features (climate control, drive-up access), and location. Contact us or check availability online for current rates.
Q: Are there any hidden fees?
A: No. Your quoted rate includes access to the facility. The only additional costs are storage protection/insurance, which we require unless you can show proof of existing coverage.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, and our facilities offer autopay so you never miss a due date.
Q: Do you offer any discounts?
A: We frequently run promotions for new customers, such as a discounted first month or reduced rates for prepaying several months in advance. Ask about current offers.
Access & Security
Q: What are your access hours?
A: Our Beverley facility offers access 7 days a week, typically from
05:30 - 19:00 weekdays,
05:45 - 18:30 Saturday,
08:00 - 17:00 Sunday.
Q: How secure are the units?
A: Our facilities feature gated entry with unique keypad access codes and video surveillance monitored around the clock.
A: Our facilities feature gated entry with unique keypad access codes and video surveillance monitored around the clock.
Q: Can someone else access my unit on my behalf?
A: Yes, you can authorise additional people to access your unit by adding them to your account.
Moving In & Out
Q: Do you provide moving supplies or equipment?
A: No, unfortunately our Beverley site is unmanned and does not offer moving supplies.
Q: Is there someone available to help me move heavy items?
A: We can recommend local moving companies if needed.
Q: How much notice do I need to give before moving out?
A: We ask for 7 days written or online notice before your move-out date so we can close your account properly.
Storage Policies
Q: What items are prohibited from storage?
A: You cannot store hazardous, flammable, or illegal materials, perishable food, or living things. This includes items like gasoline, propane, fireworks, and toxic chemicals.
Q: Do I need insurance for my stored items?
A: Yes. We require either proof of your own renters/homeowners insurance that covers off-site storage, or you can purchase a storage protection plan through us.
A: Yes. We require either proof of your own renters/homeowners insurance that covers off-site storage, or you can purchase a storage protection plan through us.
Q: What happens if I miss a payment?
A: Late payments may incur a fee, and repeated missed payments can eventually result in the contents of the unit being subject to lien and auction per your rental agreement. We'll always notify you before that happens. Access to site will also be revoked until your account is brought back up to date.